link-wechat-web-pc/phone/qlSoftPhone/js/QL.SoftPhone-cticaas.js

(function($){
	
	var $this;// this对象
	var phoneArray = new Array();
	var othendn = "";
	var interval;
	//软电话核心对象
	qlSoftPhone = {
		init: function(options) {
			var o = $.extend({
				host: "http://localhost",
				contentPath:"",
				agentId:"",
				agentName:"",
				extension:"",
				password:"null",
				url:"",
				autoLogin:false,
				isDefaultSkill:true,//是否默认一个技能组
				isDisableAcw:false,//是否禁用后处理操作
				hangupTransferSatis:false,//是否挂机转满意度
				autoEndWrapUpTime:-1,//自动结束后处理时间（单位：毫秒）,-1时则不自动结束后处理
				softPhoneType:"",
				marginBottom:0,//底部间距
				marginTop:0,//顶部间距
				marginLeft:0,//顶部间距
				tenant:"tenant1",// 租户
				platformFlag:"aspect", //平台名称，华为：huawei，Aspect：aspect，Awaya：awaya，思科：cisco， 中兴：zte
				platformVersion:"",// 平台版本号
				agentType:"common",// 座席类型	(common：普通座席, manager：管理员) 
				skillGroupCode:"-1",// 技能组编号
				skillGroupName:"默认技能组", // 技能组名称
				consultativeGroup :"{\"-1\":\"默认技能组\"}", // 可咨询组
				transferGroup :"{\"-1\":\"默认技能组\"}", // 可咨询组
				manageGroup:"{\"-1\":\"默认技能组\"}",//可管理组
				isGetEvent:"false",//是否开始轮询
				ejectScreen: function(data) {},//连接服务器成功回调事件
				onDial: function(extension,phone,bussiness) {}, //外呼成功回调事件
				onCall: function(data) {}, //接通成功回调事件
				onWrapUp: function(data){},//后处理事件
				wrapUp: function(data) {},
				hangUp: function(data) {},
				addRecord: function(data) {},//挂断成功回调事件
				logout:function(data){},
				logOff:function(data){},//登出事件回调
				login:function(data){},// 登录事件回调
				notReady:function(data){},// 未就绪事件回调
				ready:function(data){},// 就绪事件回调
				hold:function(data){},// 保持事件回调
				consultDial:function(data){},// 咨询外呼事件回调
				consult:function(data){},// 咨询接通事件回调
				conference:function(data){}, // 会议事件回调
				error:function(data){}// 错误事件回调
			}, options );
			
			//组装软电话中间件URL
			if(o.url === "") o.url = o.host+o.contentPath;
			
			$this = this;
			
			$this.data('softphones', o).addClass("softPhoneTopBox").html(softTopObj.initSoftPage());
			
			
			if(o.extension != ""){
				$("input[name='softExtensionIpt']").val(o.extension);
			}
			if(o.agentId != ""){
				$("input[name='softAgentIpt']").val(o.agentId);
				
				//开始登录
				if(o.autoLogin){
					$("input[name='softAgentIpt']").attr("disabled",true);
					$("input[name='softExtensionIpt']").attr("disabled",true);
					$(".loginInf .loginBtn").addClass("dis");
					$(".status-text").text("登录中");
					$(".timing").text("00:00:00");
					qlSoftPhone.login();
				}
			}
			
			
			//登录绑定事件
			$(".loginInf .loginBtn").bind("click",function(){
				if($(this).hasClass("dis")) return false;
				
				o.agentId = $("input[name='softAgentIpt']").val().trim();
				o.agentName = $("input[name='softAgentIpt']").val().trim();
				o.extension = $("input[name='softExtensionIpt']").val().trim();
				
				//如果默认密码，则密码和工号一样
				if(o.password == 'null') o.password=o.agentId;
				
				$this.data('softphones', o)
				if(o.agentId==""){
					alert("请输入工号！");
					return false;
				}
				if(o.extension==""){
					alert("请输入分机！");
					return false;
				}
				
				//开始登录
				$(".loginInf .loginBtn").addClass("dis");
				$(".status-text").text("登录中");
				$(".timing").text("00:00:00");
				qlSoftPhone.login();
			});
			
			//绑定登出事件
			$(".loginInf .logOffBtn").bind("click",function(){
				if($(this).hasClass("dis")) return false;
				qlSoftPhone.logOff();
			});
			
			//电话历史委派事件
			$(".telRecordBox").delegate(".make-call-history", "click", function(e) {
				$("input[name='phoneNumIpt']").val($(this).attr("phone"));
			}).delegate(".make-call-history", "dblclick",function(){
				$(".callInfo").find(".activeCall").text("主叫：" + $("input[name='softExtensionIpt']").val());
				$(".callInfo").find(".passiveCall").text("被叫：" + $(this).attr("phone"));
				$(".callInfo").find(".phone-text").show();
				$(".consultatio-div,soft-agent-search").hide();//隐藏咨询框
				$("input[name='phoneNumIpt']").val($(this).attr("phone"));
				//初始化拨号键点击事件
				qlSoftPhone.makeCall($(this).attr("phone"),"");
			});
			
			$(".organUser").find("label").bind("dblclick", function(){
				qlSoftPhone.makeCall($(this).attr("extension"),"");
			});
			
			//事件冒泡。父元素上绑定事件在子元素上不执行
			$(this).dblclick(function(e){
				e.stopPropagation();
			});
			
			//顶部间距
			if(o.marginTop>0){
				$this.css("top",o.marginTop);
			}
			
			//左面间距
			if(o.marginLeft>0){
				$this.css("left",o.marginLeft);
			}

			//开始计时
			commonObj.startCountTime();
			return qlSoftPhone;
		},
		
		//软电话状态
		statusFlag:"",
		
		//未就绪原因
		noReadyReason:"",
		
		//是否登录成功
		loginFlag:false,
		
		//装满意度随路数据
		transferSatisBusiness:"",
		
		//是否正在获取事件
		getEventing:false,
		
		//获取时间异常次数
		anomalyCount:0,
		
		lastEventTime:0,
		
		/**
		 * <p>登录方法<p>
		 * @param tenant 租户
		 * @param platform 平台名称，华为：huawei，Aspect：aspect
		 * @param version 版本号
		 * @param agentType 坐席类型(common：普通座席, manager：管理员)
		 * @param skillGroupCode 技能组编号
		 * @param skillGroupName 技能组名称
		 * @param consultativeGroup 可咨询组
		 * @param transferGroup 可转接组
		 * @param manageGroup 可管理组
		 */
		login:function(){
			var o = $this.data('softphones');
			var data = {
					agentId:o.agentId,
					agentName:o.agentName,
					password:o.password,
					extension:o.extension,
					tenant:o.tenant,
					platform:o.platformFlag,
					version:o.platformVersion,
					agentType:o.agentType,
					skillGroupCode:o.skillGroupCode,
					skillGroupName:o.skillGroupName,
					consultativeGroup:o.consultativeGroup,
					transferGroup:o.transferGroup,
					manageGroup:o.manageGroup
			};
			this.agentType = o.agentType;
			qlSoftPhone.sendAjax("login",data,"qlSoftPhone.loginSuccess");
		},
		
		//改变座席状态为示忙
		setNotReady:function(notreadyreason){
			var o = $this.data("softphones");
			qlSoftPhone.sendAjax("notReady",{token:o.token,reason:notreadyreason},"qlSoftPhone.functionCallBack");
		},
		
		//改变座席状态为示闲
		setReady:function(){
			var o = $this.data("softphones");
			qlSoftPhone.sendAjax("ready",{token:o.token},"qlSoftPhone.functionCallBack");
		},
		
		//拨打号码
		makeCall:function(phone,businessParam){
			var o = $this.data("softphones");
			if(phone==undefined || phone==null || phone=="" ){
				alert("请输入电话号码!");
				return false;
			}
			var reg = /^[0-9]*$/;
			if(!reg.test(phone)){
				alert("电话号码格式不正确！");
				return false;
			}
			
			if(qlSoftPhone.statusFlag != "AS_IDLE" && qlSoftPhone.statusFlag != "AS_NOT_READY"){
				alert("当前状态下不允许外呼！");
				return false;
			}
			
			var serviceId = $("#soft_skills").val();
			if(serviceId == '0' || serviceId == 0){
				serviceId = $(".selectGroup").find(".skill_sed").attr("value");
				if(serviceId == '0' || serviceId == 0){
					alert("请先选择技能组再外呼!");
					return false;
				}
			}
			$(".status-text").text("拨号中");
			$(".timing").text("00:00:00");
			qlSoftPhone.statusFlag = "AS_IDLEING";
			qlSoftPhone.sendAjax("dial",{token:o.token,phoneNumber:phone,serviceId:serviceId,type:"external",business:businessParam},"qlSoftPhone.functionCallBack");
			// 回调外呼方法
			o.onDial(o.extension,phone,businessParam);
		},
		
		//接听方法
		answerCall:function(){
			var o = $this.data('softphones');
			this.sendAjax("answer",{token:o.token},"qlSoftPhone.functionCallBack");
		},
		
		//设置技能组
		setSkill:function(skillCode){
			var o = $this.data('softphones');
			qlSoftPhone.sendAjax("setSkill", {agentId:o.agentId, token:o.token, skillId:skillCode}, "qlSoftPhone.functionCallBack");
		},
		
		//挂断电话
		releaseCall:function(){
			var o = $this.data('softphones');
			
			if(o.hangupTransferSatis && qlSoftPhone.statusFlag == "AS_ACTIVE"){
				qlSoftPhone.sendAjax("transferSatis",{token:o.token,business:qlSoftPhone.transferSatisBusiness},"qlSoftPhone.functionCallBack");
				qlSoftPhone.transferSatisBusiness = "";
			}else{
				qlSoftPhone.sendAjax("hangUp",{token:o.token},"qlSoftPhone.functionCallBack");
			}
		},
		
		//数字按键
		sendDigit:function(number){
			var o = $this.data('softphones');
			this.sendAjax("pressDigit",{token:o.token,number:number},"qlSoftPhone.functionCallBack");
		},
		
		//保持
		holdCall:function(){
			var o = $this.data('softphones');
			qlSoftPhone.sendAjax("hold",{token:o.token},"qlSoftPhone.functionCallBack");
		},
		
		//结束后处理
		completeCall:function(completeCode){
			var o = $this.data('softphones');
			qlSoftPhone.sendAjax("completeCall",{token:o.token,completeCode:completeCode},"qlSoftPhone.functionCallBack");
		},
		
		//转接
		transfer:function(phoneOrAgentId,type,business){
			var o = $this.data('softphones');
			qlSoftPhone.sendAjax("transfer",{token:o.token,phoneNumber:phoneOrAgentId,type:type,applicant:phoneOrAgentId,callNumber:"",business:business},"qlSoftPhone.functionCallBack");
		},
		
		//恢复
		retrieveCall:function(){
			var o = $this.data('softphones');
			qlSoftPhone.sendAjax("retrieve",{token:o.token},"qlSoftPhone.functionCallBack");
		},
		
		//咨询
		consult:function(phoneOrAgentId,type,otherdn,business){
			var o = $this.data('softphones');
			
			//技能组
			var serviceId = $("#soft_skills").val();
			if(serviceId == '0' || serviceId == 0){
				serviceId = $(".selectGroup").find(".skill_sed").attr("value");
				if(serviceId == '0' || serviceId == 0){
					alert("请先选择技能组再咨询!");
					return false;
				}
			}
			
			qlSoftPhone.sendAjax("consult",{token:o.token,consultNumber:phoneOrAgentId,type:type,applicant:o.agentId,callNumber:otherdn,serviceId:serviceId,business:business},"qlSoftPhone.functionCallBack");
		},
		
		//咨询转接
		consultTransfer:function(){
			var o = $this.data('softphones');
			qlSoftPhone.sendAjax("consultTransfer",{token:o.token},"qlSoftPhone.functionCallBack");
		},
		
		//会议
		conferenceCall:function(){
			var o = $this.data('softphones');
			qlSoftPhone.sendAjax("conference",{token:o.token},"qlSoftPhone.functionCallBack");
		},
		
		//退出会议
		exitConference:function(){
			var o = $this.data('softphones');
			qlSoftPhone.sendAjax("exitConference",{token:o.token},"qlSoftPhone.functionCallBack");
		},

		//转满意度
		transferSatis:function(){
            var o = $this.data('softphones');
			qlSoftPhone.sendAjax("transferSatis",{token:o.token},"qlSoftPhone.functionCallBack");
		},
		
		//获取可转接，咨询技能组
		getSkills:function(type){
			var o = $this.data('softphones');
			qlSoftPhone.sendAjax("getSkill",{type:type,token:o.token},"qlSoftPhone.transferSkillsCallBack");
		},
		
		//根据技能组code获取就绪坐席
		getReadyAgentBySkill:function(skillCode){
			var o = $this.data('softphones');
			qlSoftPhone.sendAjax("getReadyAgentBySkill",{skillCode:skillCode,token:o.token},"qlSoftPhone.getReadyAgentCallBack");
		},
		
		//登录成功回调事件
		loginSuccess:function(data){
			var o = $this.data('softphones');
			var token = data.success;
			if(token){
				o.isGetEvent = true;
				o.token = token;
				$this.data('softphones', o);
				qlSoftPhone.getEvent();
				
				//时隔30秒轮询
				interval = setInterval(function(){
					var time = new Date().getTime();
					if(time - qlSoftPhone.lastEventTime >30000 ){
						qlSoftPhone.getEvent();
					}
				},30000);
				
				
				//切换成就绪状态
				qlSoftPhone.setReady();
				
				o.login();//登录成功回调
			}else{
				alert(data.fail);
				$(".loginInf .loginBtn").removeClass("dis");
				$(".status-text").text("登录失败");
			}
		},
		
		//除登录，外呼，登出以外的请求回调函数
		functionCallBack:function(data){
			if(data.fail){
				alert(data.fail);
				softTopObj.onError();
			}
		},
		
		//登出方法
		logOff : function(){
			var o = $this.data('softphones');
			
			if(qlSoftPhone.statusFlag != "AS_IDLE" && qlSoftPhone.statusFlag != "AS_NOT_READY"){
				alert("当前状态下不允许退出！");
				return false;
			}
			
			qlSoftPhone.sendAjax("logout",{token:o.token},"qlSoftPhone.logOutSuccess");
		},
		
		//登出回调成功事件
		logOutSuccess:function(data){
			if(data.fail) alert(data.fail);
		},
		
		//获取可转接咨询的技能组
		transferSkillsCallBack:function(data){
			var html = "";
			var flag = true;
			for(var i in data){
				if(flag){
					html+="<a class='sed' href='javascript:void(0);' organCode='"+i+"'>"+data[i]+"</a>";
					//加载第一个技能组的所有坐席
					qlSoftPhone.getReadyAgentBySkill(i);
					flag = false;
				}else{
					html+="<a href='javascript:void(0);' organCode='"+i+"'>"+data[i]+"</a>";
				}
			}
			$(".organGroup").html(html);
			
			$(".organGroup").find("a").bind("click", function(){
				$(this).addClass("sed").siblings().removeClass("sed");
				qlSoftPhone.getReadyAgentBySkill($(this).attr("organCode"));
			});
		},
		
		//获取所有示闲的坐席
		getReadyAgentCallBack:function(data){
			var o = $this.data('softphones');
			if (data != null && data != undefined) {
				var consuleHtml = "";
				for (var i in data) {
					consuleHtml += "<label extension='"+o.extension+"'><input type='radio' class='radio' name='agentRedio' agentId='"+i+"'><span class='radio'>"+data[i]+"</span></label>";
				}
				$(".organUser").html(consuleHtml);
			}else{
				$(".organUser").html("");
			}
			
			$(".organUser").find("label").bind("dblclick", function(){
				qlSoftPhone.transfer($(this).find("input").attr("agentid"),"internal");
			});
		},
		
		//通知后台拿到事件了
		eventNotice:function(eventName){
			var o = $this.data('softphones');
			qlSoftPhone.sendAjax("eventNotice",{name:eventName,token:o.token},"qlSoftPhone.noticeCallBack");
		},
		
		//拿到事件回调函数
		noticeCallBack:function(data){
			if(data.fail) alert(data.fail);
			qlSoftPhone.getEvent();
		},
		
		//发送ajax请求的方法
		sendAjax:function(methodName,data,callBackName){
			var o = $this.data('softphones');
			$.ajax({
		        type: "post",
		        async:true,
		        timeout:15000,
		        url: o.url + "/" + methodName,
		        data: data,
		        dataType: "jsonp",
		        jsonpCallback : callBackName,
				complete : function(XMLHttpRequest, status) {
					if(XMLHttpRequest.status==200){
		        		 return false;
		        	}
					if(XMLHttpRequest.status==0 || status=="timeout") {
						alert("请求超时，请检查网路连接！");
		        	} else {
		        		alert("网络异常["+ XMLHttpRequest.status +", "+ status +"]");
						console.log("网络异常["+ XMLHttpRequest.status +", "+ status +"]");
		        	}
				}
		    });
		},
		
		//获取事件
		getEvent : function(){
			var o = $this.data('softphones');
			qlSoftPhone.lastEventTime = new Date().getTime();
			//判断是否停止轮询
			if(o.isGetEvent){
				//判断是否轮询中
				if(!qlSoftPhone.getEventing){
					qlSoftPhone.getEventing = true;
					var date = new Date(); 
					 var yrd = "" + date.getFullYear() + "-" + (date.getMonth()+1) + "-" + date.getDate() + "_" + date.getHours() + ":" + date.getMinutes() + ":" + date.getSeconds() + "." + date.getMilliseconds() + "_" + Math.round(Math.random()*1000);
					 $.ajax({
				         type: "post",
				         async:true,
				         timeout:25000,
				         url: o.url + "/getEventACK?yrd=" + yrd,
				         data: {token:o.token},
				         dataType: "jsonp",
				         jsonpCallback : "qlSoftPhone.qlEventCallBack",
				         complete : function(XMLHttpRequest, status) {
				        	 if(XMLHttpRequest.status==200){
				        		 return false;
				        	 }
				        	 qlSoftPhone.getEventing = false;
				        	 qlSoftPhone.anomalyCount = qlSoftPhone.anomalyCount + 1;
				        	 setTimeout(function(){qlSoftPhone.getEvent();}, 1000);
				        	 var statusText = $(".status-text").text();
				        	 if(XMLHttpRequest.status==0 || status=="timeout") {
				        		console.log("获取事件请求超时，请检查网路连接！");
				        		$(".status-text").text(statusText + ".");
				        	 } else {
				        		$(".status-text").text(statusText + "["+ XMLHttpRequest.status +"]");
				        		//连续异常超过5次，提醒坐席
				        		if(qlSoftPhone.anomalyCount>=5){
				        			 // 获取事件成功，清0
				        			 qlSoftPhone.anomalyCount = 0;
				        			 alert("获取事件网络异常["+ XMLHttpRequest.status +", "+ status +"]");
				        		}
								console.log("获取事件网络异常["+ XMLHttpRequest.status +", "+ status +"]");
				        	 }
				 		}
				     });
				}
			}
		},
		
		qlEventCallBack:function(data){
			qlSoftPhone.getEventing = false;
			qlSoftPhone.anomalyCount = 0; // 获取事件成功，清0
			if(data != undefined && data != null && !jQuery.isEmptyObject(data)) console.log(data);
			var o = $this.data("softphones");
			var eventName = data.name;
			var data = data.data;
			
			//通知收到事件
			if(eventName) qlSoftPhone.eventNotice(eventName);
			
			switch (eventName){
				case "qlEvent_Login"://登录
					softTopObj.logonSuccess(o,data);
					qlSoftPhone.loginFlag=true;
					o.login(data);
					break;
				case "qlEvent_notReady"://未就绪，示忙
					softTopObj.notReadySuccess(data);
					o.notReady(data);
					break;
				case "qlEvent_Ready"://就绪，示闲
					softTopObj.readySuccess(data);
					o.ready(data);
					break;
				case "qlEvent_Dial"://外呼
					softTopObj.dailSuccess(data);
					o.ejectScreen(data);
					break;
				case "qlEvent_Active":
					softTopObj.activeSuccess(data);
					o.onCall(data);
					break;
				case "qlEvent_Alerting":
					softTopObj.alertingSuccess(data);
					if(data.callType != "cons") o.ejectScreen(data);
					break;
				case "qlEvent_HangUp":
					o.hangUp(data);
					break;
				case "qlEvent_WrapUp":
					softTopObj.wrapUpSuccess(o,data);
					o.wrapUp(data);
					break;
				case "qlEvent_Hold":
					softTopObj.hodeSuccess(data);
					o.hold(data);
					break;
				case "qlEvent_Record":
					o.addRecord(data);
					break;
				case "qlEvent_ConsultDial":
					softTopObj.consultDialSuccess(data);
					o.consultDial(data);
					break;
				case "qlEvent_Consult":
					softTopObj.consultSuccess(data);
					o.consult(data);
					break;
				case "qlEvent_Consult_Tran":
					break;	
				case "qlEvent_Conference":
					softTopObj.conferenceSuccess(data);
					o.conference(data);
					break;
				case "Session Timeout":
					alert("Session Timeout");
					softTopObj.logOutSuccess({success:"Session Timeout"});
					break;
				case "qlEvent_Logout":
					o.isGetEvent = false;
					window.clearInterval(interval);//删除30秒轮询对象
					$this.data('softphones', o);
					qlSoftPhone.loginFlag=false;
					softTopObj.logOutSuccess(data);
					o.logout(data);
					break;
				case "qlEvent_Error":
					alert(data);
					softTopObj.onError();
					o.error(data);
					break;
				default:
					qlSoftPhone.getEvent();
			}
		}
	};
	
	//顶部软电话对象
	var softTopObj = {
		//登录成功回调事件
		logonSuccess:function(o,data){
			//关闭所有的按钮
			softTopObj.closeAllBtn()
			//显示状态
			$(".status-text").text("登录成功");
			
			qlSoftPhone.statusFlag="AS_LOGIN";
			
			$(".loginInf").find("input[name='softAgentIpt']").attr("disabled",true);
			$(".loginInf").find("input[name='softExtensionIpt']").attr("disabled",true);
			$(".loginInf .logOffBtn").removeClass("dis");
			
			//显示技能组
			var currentSkills = data.serviceList;
			if(currentSkills != null && currentSkills != undefined && currentSkills.length > 0) {
				if(o.isDefaultSkill) $(".selectGroup").find("#soft_skills").html('');
				else $(".selectGroup").find("#soft_skills").html('<label value="0">请选择技能组</label>');
				for(var i=0;i<currentSkills.length;i++){		
					$(".selectGroup").find("#soft_skills").append('<label value="'+currentSkills[i].key+'">'+currentSkills[i].value+'</label>');
				}
				
				//是否默认一个技能组
				if(o.isDefaultSkill){
					$(".selectGroup").removeClass("selectGroup_dis").find(".skill_sed").text($(".selectGroup").find("#soft_skills").find("label:first").text()).attr("value",$(".selectGroup").find("#soft_skills").find("label:first").attr("value"));
				}else{
					$(".selectGroup").removeClass("selectGroup_dis").find("#soft_skills").find("label").unbind().bind("click",function(){
						$(".selectGroup").find(".skill_sed").text($(this).text()).attr("value",$(this).attr("value"));
					});
				}
			}else alert("没有获取到该工号的技能组");
			
			//组装示忙原因
			var html="<span>未就绪原因</span>";
			for(var i=0;i<data.notReadyReasonList.length;i++){
				html+="<label key='"+data.notReadyReasonList[i].key+"'>"+data.notReadyReasonList[i].value+"</label>";
			}
			$(".state").find(".readyKey").html(html);
		},
		
		//示闲成功回调事件
		readySuccess:function(data){
			//关闭所有的按钮
			softTopObj.closeAllBtn();
			//显示状态
			$(".status-text").text("就绪");
			
			qlSoftPhone.statusFlag="AS_IDLE";
			
			//绑定示闲可以点击
			$(".ready").bind("click", function(){
				var $readyKey = $(".ready").find(".readyKey");
				if($readyKey.is(":hidden")) {
					$readyKey.show();
				} else {
					$readyKey.hide();
				}
			});
			$(".ready").removeClass("sm_dis").addClass("sm").show().find("label").bind("click", function(){
				qlSoftPhone.noReadyReason=$(this).text();
				qlSoftPhone.setNotReady($(this).attr("key"));
			});
			$(".idle").hide();
			
			//外呼拨号
			$(".softPhoneTopBox").find(".dial-num").addClass("on").find(".bh").unbind().bind("click",function(){
				if($(".pt-input-num-box").attr("isShow") == undefined || $(".pt-input-num-box").attr("isShow") == "0" ){
					$(".pt-input-num-box").attr("isShow","1");
					//初始化拨号键
					softTopObj.openPhoneNum();
					$(".pt-input-num-box").show().find(".make-call-box").unbind().bind("click",function(){
						var phone = $("input[name='phoneNumIpt']").val();
						phone = phone.replace(/\s/g, "");
						if(phone!=undefined && phone!=null &&  phone!=""){
							$(".callInfo").show().find(".activeCall").text("主叫："+$("input[name='softExtensionIpt']").val());
							$(".callInfo").find(".passiveCall").text("被叫："+phone);
							$(".callInfo").removeClass("hide");
							$(".softPhoneBox").find("input[name='phoneNumIpt']").val(phone);
							//拨号
							var userdata = $(".inputNumBox").find(".addCode").attr("userdata");
							//设置电话历史
							var phoneObj = {};
							phoneObj.phone=phone;
							softTopObj.setPhoneHistory(phoneObj);
						}
						
						qlSoftPhone.makeCall(phone,userdata);
					});
				}else{
					$(".pt-input-num-box").removeAttr("isShow").hide();
				}
			});
		},
		
		//示忙成功回调事件
		notReadySuccess:function (data){
			//关闭所有的按钮
			softTopObj.closeAllBtn()
			//打开拨号键盘盘
			$(".pt-input-num-box").hide();//隐藏拨号键
			$(".consu-input-div").hide();//隐藏咨询框
			$(".callInfo").find(".phone-text").hide();
			if(qlSoftPhone.noReadyReason == "") $(".status-text").text("未就绪");//显示状态
			else $(".status-text").text(qlSoftPhone.noReadyReason);//显示状态
			
			//设置软电话状态
			qlSoftPhone.statusFlag="AS_NOT_READY";
			
			//绑定示闲可以点击
			$(".idle").removeClass("sx_dis").addClass("sx").show().bind("click",function(){
				qlSoftPhone.setReady();
			}).siblings().hide();
			
			//外呼拨号
			$(".softPhoneTopBox").find(".dial-num").addClass("on").find(".bh").unbind().bind("click",function(){
				if($(".pt-input-num-box").attr("isShow") == undefined || $(".pt-input-num-box").attr("isShow") == "0" ){
					$(".pt-input-num-box").attr("isShow","1");
					//初始化拨号键
					softTopObj.openPhoneNum();
					$(".pt-input-num-box").show().find(".make-call-box").unbind().bind("click",function(){
						var phone = $("input[name='phoneNumIpt']").val();
						phone = phone.replace(/\s/g, "");
						if(phone!=undefined && phone!=null &&  phone!=""){
							$(".callInfo").show().find(".activeCall").text("主叫："+$("input[name='softExtensionIpt']").val());
							$(".callInfo").find(".passiveCall").text("被叫："+phone);
							$(".callInfo").removeClass("hide");
							$(".softPhoneBox").find("input[name='phoneNumIpt']").val(phone);
							//拨号
							var userdata = $(".inputNumBox").find(".addCode").attr("userdata");
							//设置电话历史
							var phoneObj = {};
							phoneObj.phone=phone;
							softTopObj.setPhoneHistory(phoneObj);
						}
						
						qlSoftPhone.makeCall(phone,userdata);
					});
				}else{
					$(".pt-input-num-box").removeAttr("isShow").hide();
				}
				$("input[name='phoneNumIpt']").focus(); //号码输入框获取焦点
			});
			
		},
		//外呼振铃操作
		dailSuccess:function(data){
			//关闭所有的按钮
			softTopObj.closeAllBtn()
			$(".callInfo").css("display","");
			othendn = data.dnis;
			//显示状态
			$(".status-text").text("外呼中");
			
			qlSoftPhone.statusFlag="AS_DAIL";
			
			//外呼拨号
			$(".softPhoneTopBox").find(".answer-call").addClass("on").find("a").unbind().bind("click",function(){
				qlSoftPhone.releaseCall();
			}).removeClass("jt").addClass("gd").text("挂断");
		},
		
		//呼入振铃操作
		alertingSuccess:function(data){
			//关闭所有的按钮
			softTopObj.closeAllBtn()
			//显示状态
			$(".status-text").text("呼入中");
			
			if(data.callType == "cons") qlSoftPhone.statusFlag="AS_CONSULTDIAL";
			else qlSoftPhone.statusFlag="AS_ALERTING";
			
			$(".callInfo").find(".activeCall").text("主叫："+data.ani);
			$(".callInfo").find(".passiveCall").text("被叫："+data.dnis);
			$(".callInfo").css("display","");
			
			if(data.callType == "in") $(".softPhoneBox").find("input[name='phoneNumIpt']").val(data.ani);
			else $(".softPhoneBox").find("input[name='phoneNumIpt']").val(data.dnis);
			
			//外呼拨号
			$(".softPhoneTopBox").find(".answer-call").addClass("on").find("a").unbind().bind("click",function(){
				qlSoftPhone.answerCall();
			});
		},
		
		//接通操作
		activeSuccess:function(data){
			//关闭所有的按钮
			softTopObj.closeAllBtn();
			$(".callInfo").css("display","");
			//打开拨号键盘盘
			
			//挂断
			$(".softPhoneTopBox").find(".answer-call").addClass("on").find("a").unbind().bind("click",function(){
				qlSoftPhone.releaseCall();
			}).removeClass("jt").addClass("gd").text("挂断");

			$(".status-text").text("通话中");//显示状态
			qlSoftPhone.statusFlag = "AS_ACTIVE";
			
			// 显示示忙按钮
			// 通话之前是示闲状态时才显示
			if($(".idle").is(":hidden")){
				$(".ready").bind("click", function(){
					var $readyKey = $(".ready").find(".readyKey");
					$readyKey.show();
				});
				$(".ready").removeClass("sm_dis").addClass("sm").show().find("label").bind("click", function(){
					$(".idle").removeClass("sx_dis").addClass("sx").show();
					$(".ready").hide();
					qlSoftPhone.noReadyReason=$(this).text();
					qlSoftPhone.setNotReady($(this).attr("key"));
					//将示闲按钮禁用
					$(".state .sr").find(".idle").removeClass("sx").addClass("sx_dis").unbind();
				});
			}
			
			//保持
			$(".softPhoneTopBox").find(".hode").addClass("on").find("a").unbind().bind("click",function(){
				qlSoftPhone.holdCall();
			}).addClass("bc").removeClass("hf").text("保持");
			
			//转接
			$(".softPhoneTopBox").find(".transfer").addClass("on").find("a").unbind().bind("click",function(){
				softTopObj.openTransferBtn(data);
			});
			
			//外呼拨号
			$(".softPhoneTopBox").find(".dial-num").addClass("on").find("a").unbind().bind("click",function(){
				if($(".pt-input-num-box").attr("isShow") == undefined || $(".pt-input-num-box").attr("isShow") == "0" ){
					$(".pt-input-num-box").attr("isShow","1").show();
					//数字按键
					$(".inputKey").find(".num").unbind().bind("click",function(){
						$("input[name='phoneNumIpt']").val($("input[name='phoneNumIpt']").val()+$(this).text());
						qlSoftPhone.sendDigit($(this).text());
					});
				}else{
					$(".pt-input-num-box").removeAttr("isShow").hide();
				}
			});
		
		},
		
		//后处理
		wrapUpSuccess:function(o,data){
			//关闭所有的按钮
			softTopObj.closeAllBtn();
			$(".status-text").text("通话结束");
			
			//更新软电话状态
			qlSoftPhone.statusFlag="AS_ACW";
			
			//是否禁用结束后处理操作
			if(!o.isDisableAcw){
				
				var html = "<div class='why'>";
				for(var i=0;i<data.wrapUpReasons.length;i++){
					html+="<label key='"+data.wrapUpReasons[i].key+"'>"+data.wrapUpReasons[i].value+"</label>";
				}
				$(".softPhoneTopBox").find(".hcl").append(html+"</div>");
				
				//结束后处理操作
				$(".softPhoneTopBox").find(".back-handle").addClass("on").find("label").bind("click", function(){
					$(".softPhoneTopBox").find(".hcl").find("div").remove();
					qlSoftPhone.completeCall($(this).attr("key"));
				});
				
				// 自动结束后处理
				if(o.autoEndWrapUpTime > 0){
					// 定时结束后处理
					var key = $(".softPhoneTopBox").find(".hcl").find("div").children().first().attr("key");
					setTimeout(function () {
						if(qlSoftPhone.statusFlag == 'AS_ACW'){
							qlSoftPhone.completeCall(key);
						}
					}, o.autoEndWrapUpTime); 
				}
			}
			// 回调			
			o.onWrapUp();//后处理事件
		},
		
		//保持操作
		hodeSuccess:function(data){
			//关闭所有的按钮
			softTopObj.closeAllBtn();
			//显示状态
			$(".status-text").text("保持中");
			//更新软电话状态
			qlSoftPhone.statusFlag="AS_HOLD";
			
			//咨询
			$(".softPhoneTopBox").find(".consultation").addClass("on").find("a").unbind().bind("click",function(){
				softTopObj.openConsultationBtn(data);
			});
			
			//恢复
			$(".softPhoneTopBox").find(".hode").addClass("on").find("a").unbind().bind("click",function(){
				qlSoftPhone.retrieveCall();
			}).addClass("hf").removeClass("bc").text("恢复");
			
		},
		
		//咨询外呼振铃事件
		consultDialSuccess:function(data){
			
			//关闭所有的按钮
			softTopObj.closeAllBtn();
			
			//显示状态
			$(".status-text").text("咨询外呼中");
			
			//绑定咨询按钮显示隐藏咨询框
			$(".softPhoneTopBox").find(".consultation").addClass("on").find("a").unbind().bind("click",function(){
				if($(".consultationBox").attr("isShow") == undefined || $(".consultationBox").attr("isShow") == 0){
					$(".consultationBox").show().attr("isShow",1);
				}else{
					$(".consultationBox").hide().removeAttr("isShow");
					return false;
				}
			});
			
			qlSoftPhone.statusFlag="AS_CONSULTDIAL";
			
			$(".consultationBox .zxBtn").html("<a href='javascript:void(0);' class='release-btn'>挂断</a>");
			
			//挂断咨询按钮
			$(".consultationBox .zxBtn").find(".release-btn").unbind().bind("click", function(){
				qlSoftPhone.releaseCall();
			});
		},
		
		//咨询成功回调事件
		consultSuccess:function(data){
			
			//显示状态
			$(".status-text").text("咨询中");
			
			qlSoftPhone.statusFlag="AS_CONSULT";
			
			//咨询转接
			$(".consultationBox .zxBtn").html("<a href='javascript:void(0);' class='transfer-btn'>转接</a><a href='javascript:void(0);' class='release-btn'>挂断</a>")
			
			//咨询转接按钮点击事件
			$(".consultationBox .zxBtn").find(".transfer-btn").bind("click", function(){
				qlSoftPhone.consultTransfer();
				$(".consultationBox").hide().find("input[name='consultation-ipt']").val("");
			});
			
			//挂断咨询按钮
			$(".consultationBox .zxBtn").find(".release-btn").bind("click", function(){
				qlSoftPhone.releaseCall();
			});
			
			//绑定会议点击事件
			$(".softPhoneTopBox").find(".meeting").addClass("on").find("a").unbind().bind("click",function(){
				qlSoftPhone.conferenceCall();
				$(".consultationBox").hide().find("input[name='consultation-ipt']").val("");
			});
			
		},
		
		//会议成功回调事件
		conferenceSuccess:function(data){
			
			//关闭所有的按钮
			softTopObj.closeAllBtn();
			//显示状态
			$(".status-text").text("会议中");
			
			qlSoftPhone.statusFlag="AS_CONFERENCE";
			
			//咨询转接
			$(".call-btn").html("<a href='javascript:void(0);' class='release-btn'>结束会议</a>")
			
			//挂断
			$(".softPhoneTopBox").find(".answer-call").addClass("on").find("a").unbind().bind("click",function(){
				qlSoftPhone.exitConference();
			}).removeClass("jt").addClass("gd").text("挂断");
			
		},
		
		//点亮转接按钮
		openTransferBtn:function(data){
			
			if($(".transferBox").attr("isShow") == undefined || $(".transferBox").attr("isShow") == 0){
				$(".transferBox").show().attr("isShow",1);
			}else{
				$(".transferBox").hide().removeAttr("isShow");
				return false;
			}
			
			//获取所有空闲坐席
			qlSoftPhone.getSkills("transferGroup");
			
			//内外线切换
			$(".transferBox .adSearch").find("i").unbind().bind("click",function(){
				if($(this).hasClass("you")){
					$(".transferOutLine").hide();
					$(".transferInLine").show();
					$(this).removeClass("you").addClass("zuo");
				}else{
					$(".transferOutLine").show();
					$(".transferInLine").hide();
					softTopObj.transferPhoneNum();
					$(this).removeClass("zuo").addClass("you");
				}
			});
			
			//刷新按钮
			$(".transferBox .zxBtn").find(".reflush-btn").unbind().bind("click", function(){
				qlSoftPhone.getSkills("transferGroup");
			});
			
			//转接按钮
			$(".transferBox .zxBtn").find(".transfer-btn").unbind().bind("click", function(){
				
				var phone = "",targetType = "";
				if($(".transferBox .adSearch").find("i").hasClass("zuo")){
					phone = $(".transferBox").find("input[name='agentRedio']:checked").attr("agentid");
					targetType="internal";
				}else{
					targetType="external";
					phone = $("input[name='transfer-ipt']").val()
				}
				
				if(phone==undefined || phone==null || phone==""){
					alert("请选择一个坐席");
					return false;
				}
				$(".status-text").text("转接中");
				qlSoftPhone.transfer(phone,targetType,null);
				$(".transferBox").hide().find("input[name='transfer-ipt']").val();
			});
		},
		
		//打开咨询框
		openConsultationBtn:function(data){
			
			if($(".consultationBox").attr("isShow") == undefined || $(".consultationBox").attr("isShow") == 0){
				$(".consultationBox").show().attr("isShow",1);
			}else{
				$(".consultationBox").hide().removeAttr("isShow");
				return false;
			}
			
			//获取所有空闲坐席
			qlSoftPhone.getSkills("consultativeGroup");
			
			//内外线切换
			$(".consultationBox .adSearch").find("i").unbind().bind("click",function(){
				if($(this).hasClass("you")){
					$(".consultationOutLine").hide();
					$(".consultationInLine").show();
					$(this).removeClass("you").addClass("zuo");
				}else{
					$(".consultationOutLine").show();
					$(".consultationInLine").hide();
					softTopObj.consultationPhoneNum();
					$(this).removeClass("zuo").addClass("you");
				}
			});
			
			//添加刷新，监听，强插按钮
			var str = "<a href='javascript:void(0)'; class='reflush-btn'>刷新</a>"
					+ "<a href='javascript:void(0)'; class='consultation-btn'>咨询</a>"
			$(".consultationBox .zxBtn").html(str);
			
			//刷新按钮
			$(".consultationBox .zxBtn").find(".reflush-btn").unbind().bind("click", function(){
				//获取所有空闲坐席
				qlSoftPhone.getSkills("consultativeGroup");
			});
			
			//咨询按钮
			$(".consultationBox .zxBtn").find(".consultation-btn").unbind().bind("click", function(){
				var phone = "";
				var targetType="internal";
				if($(".consultationBox .adSearch").find("i").hasClass("zuo")){
					targetType="internal";
					phone = $(".consultationBox").find("input[name='agentRedio']:checked").attr("agentid");
				}else{
					targetType="external";
					phone = $("input[name='consultation-ipt']").val()
				}
				
				if(phone==undefined || phone==null || phone==""){
					alert("请选择一个坐席");
					return false;
				}
				$(".status-text").text("咨询拨号中");
				$(".timing").text("00:00:00");
				qlSoftPhone.consult(phone,targetType,othendn,null);
			});
			
		},
		
		//退出成功
		logOutSuccess:function(){
			//关闭所有的按钮
			softTopObj.closeAllBtn()
			//显示状态
			$(".status-text").text("签出成功");
			qlSoftPhone.statusFlag = "AS_LOGOFF";
		
			//绑定登录按钮可以
			$(".loginInf").find("input[name='softAgentIpt']").removeAttr("disabled");
			$(".loginInf").find("input[name='softExtensionIpt']").removeAttr("disabled")
			$(".selectGroup").addClass("selectGroup_dis").find(".skill_sed").text("技能组").attr("value","0");
			
			$(".loginInf .loginBtn").removeClass("dis");
			$(".loginInf .logOffBtn").addClass("dis")
		},
		
		//初始化咨询区
		initConsultArea:function(){
			//打开拨号键盘盘
			$(".pt-input-num-box").hide();//打开拨号键
			$(".adSearch .nw-line").show();//隐藏咨询框
			$(".telRecordBox").hide();//隐藏电话历史
			$(".outLine").hide();//隐藏电话历史
			$(".consultatio-div").show();//隐藏电话历史
			$(".soft-agent-search").find("i").removeClass("right").addClass("left");
		},
		
		//转接外线键盘
		transferPhoneNum:function(){
			//拨号键盘点击事件
			$(".transferOutLine .inputKey").find(".num").unbind().bind("click",function(){
				$("input[name='transfer-ipt']").val($("input[name='transfer-ipt']").val()+$(this).text());
			});
			
			//拨号删除键实现长按删除电话号码
			var time;
			$(".transferOutLine .inputKey").find(".del").unbind().bind("mouseup",function(){
				  clearTimeout(time); 
			}).bind("mousedown",function(){
				time = setTimeout(function() {  
					 $("input[name='transfer-ipt']").val(""); 
				}, 700);
			}).bind("click",function(){
				var phone = $("input[name='transfer-ipt").val();
				$("input[name='transfer-ipt']").val(phone.substring(0,phone.length-1));
			}); 
		},
		
		//咨询外线键盘
		consultationPhoneNum:function(){
			//拨号键盘点击事件
			$(".consultationOutLine .inputKey").find(".num").unbind().bind("click",function(){
				$("input[name='consultation-ipt']").val($("input[name='consultation-ipt']").val()+$(this).text());
			});
			
			//拨号删除键实现长按删除电话号码
			var time;
			$(".consultationOutLine .inputKey").find(".del").unbind().bind("mouseup",function(){
				  clearTimeout(time); 
			}).bind("mousedown",function(){
				time = setTimeout(function() {  
					 $("input[name='consultation-ipt']").val(""); 
				}, 700);
			}).bind("click",function(){
				var phone = $("input[name='consultation-ipt").val();
				$("input[name='consultation-ipt']").val(phone.substring(0,phone.length-1));
			}); 
		},
		
		//打开拨号键
		openPhoneNum:function(){
			$("input[name='phoneNumIpt']").val("");
			//拨号键盘点击事件
			$(".pt-input-num-box .inputKey").find(".num").unbind().bind("click",function(){
				$("input[name='phoneNumIpt']").val($("input[name='phoneNumIpt']").val()+$(this).text());
			});
			
			//键盘收缩隐藏
			$(".pt-input-num-box .inputNumBox").find(".key-set-xy").unbind().bind("click",function(){
				if($(this).hasClass("jpss")){
					$(".pt-input-num-box .inputKey").show();
					$(this).removeClass("jpss").addClass("jpzk");
					$(".telRecordBox").hide();
				}else{
					$(this).removeClass("jpzk").addClass("jpss");
					$(".pt-input-num-box .inputKey").hide();
					$(".telRecordBox").show();
				}
			});
			
			//拨号删除键实现长按删除电话号码
			var time;
			$(".pt-input-num-box .inputKey").find(".del").unbind().bind("mouseup",function(){
				  clearTimeout(time); 
			}).bind("mousedown",function(){
				time = setTimeout(function() {  
					 $("input[name='phoneNumIpt']").val(""); 
				}, 700);
			}).bind("click",function(){
				var phone = $("input[name='phoneNumIpt']").val();
				$("input[name='phoneNumIpt']").val(phone.substring(0,phone.length-1));
			}); 
		},
		
		//关闭所有的按钮
		closeAllBtn:function(){
			$(".state .sr").find(".idle").removeClass("sx").addClass("sx_dis").unbind();//解除示闲示忙操作
			$(".state .sr").find(".ready").removeClass("sm").addClass("sm_dis").unbind().find("label").unbind();//解除示闲示忙操作
			$(".timing").text("00:00:00");
			$(".pt-input-num-box").hide().removeAttr("isShow");
			$(".softPhoneTopBox").find("em").removeClass("on").find(".softBtn").unbind();
			$(".inputKeyBox").find(".make-call-box").unbind()
			$(".softPhoneTopBox").find(".answer-call").find("a").removeClass("gd").addClass("jt").text("接听");
			$(".transferBox").hide().removeAttr("isShow");
			$(".consultationBox").hide().removeAttr("isShow");
		},
		
		//咨询外线键盘
		consultPhoneNum:function(){
			//拨号键盘点击事件
			$(".outLine .inputKey").find(".num").unbind().bind("click",function(){
				if($("input[name='cons-tran-ipt']").val().length<12)
					$("input[name='cons-tran-ipt']").val($("input[name='cons-tran-ipt']").val()+$(this).text());
			});
			
			//键盘收缩隐藏
			$(".outLine .inputNumBox").find(".key-set-xy").unbind().bind("click",function(){
				if($(this).hasClass("jpss")){
					$(".inputKey").show();
					$(this).removeClass("jpss").addClass("jpzk");
				}else{
					$(this).removeClass("jpzk").addClass("jpss");
					$(".inputKey").hide();
				}
			});
			
			//拨号删除键实现长按删除电话号码
			var time;
			$(".outLine .inputKey").find(".del").unbind().bind("mouseup",function(){
				  clearTimeout(time); 
			}).bind("mousedown",function(){
				time = setTimeout(function() {  
					 $("input[name='cons-tran-ipt']").val(""); 
				}, 700);
			}).bind("click",function(){
				var phone = $("input[name='cons-tran-ipt']").val();
				$("input[name='cons-tran-ipt']").val(phone.substring(0,phone.length-1));
			}); 
			
		},
		
		//设置拨打电话历史
		setPhoneHistory:function(phoneObj){
			var myDate = new Date();
			phoneObj.time=myDate.getHours()+":"+(myDate.getMinutes()<10?'0'+myDate.getMinutes():myDate.getMinutes());
			//电话数组最多存放5个历史电话
			if(phoneArray.length>=5){
				for(var i=1;i<=phoneArray.length;i++){
					phoneArray[i-1]=phoneArray[i];
				}
			}
			phoneArray[phoneArray.length]=phoneObj;
			softTopObj.getPhoneHistory();
		},
		//设置拨打电话历史
		getPhoneHistory:function(){
			
			var html = "<div class='tit'>电话记录</div>";
			for(var i=phoneArray.length-1;i>=0;i--){
				if(phoneArray[i]==undefined) continue;
				html+="<dl class='ls'><dd class='make-call-history' phone='"+phoneArray[i].phone+"'>"+phoneArray[i].phone+"</dd><dt>"+phoneArray[i].time+"</dt></dl>";
			}
			$(".telRecordBox").html(html);
		},
		
	
		initSoftPage:function(){
			
			var html  = '<div class="qlSoftPhoneBox"><div class="loginBox_phone loginInf"><input readonly class="gh" type="text" name="softAgentIpt" placeholder="工号..." />';
			 	html += '<input readonly class="fjh" type="text" name="softExtensionIpt" placeholder="分机号..." value=""/><div>';
			 	html += '<button type="button" class="qr loginBtn">登入</button><button type="button" class="qc dis logOffBtn">登出</button></div></div>';
			 	html += '<div class="state"><div class="sr"><b class="sx_dis idle"><i></i>未就绪</b><b class="sm_dis ready" style="display:none;"><i></i>就绪<div class="why readyKey"></div></b></div></div> ';
			 	html += '<em class="answer-call"><a class="jt softBtn" href="javascript:void(0);">接听</a></em>';
			 	html += '<em class="dial-num"><a class="bh softBtn" href="javascript:void(0);">拨号</a><div class="inputKeyBox pt-input-num-box" style="display:none;">';
			 	html += '<div class="outLine"><div class="inputNumBox"><i class="jpzk key-set-xy"></i><input type="text" name="phoneNumIpt" placeholder="请输入号码"/><i class="bd make-call-box"></i></div>';
			 	html += '<div class="telRecordBox" style="display:none;"><div class="tit">电话记录</div><dl class="ls">暂时还没有拨打记录！</dl></div>';
			 	html += '<div class="inputKey clear"><ul><li class="border1 num">1</li><li class="border1 num">2</li><li class="border2 num">3</li></ul>';
			 	html += '<ul><li class="border1 num">4</li><li class="border1 num">5</li><li class="border2 num">6</li></ul>';
			 	html += '<ul><li class="border1 num">7</li><li class="border1 num">8</li><li class="border2 num">9</li></ul>';
			 	html += '<ul><li class="border3 num">#</li><li class="border3 num">0</li><li class="del"></li></ul></div></div></div></em>';
			 	html += '<em class="hode"><a class="bc softBtn" id="qlSoftPhoneHoldBtn" href="javascript:void(0);">保持</a></em>';
			 	html += '<em class="back-handle"><a class="hcl softBtn" href="javascript:void(0);">后处理 </a></em>';
			 	html += '<div class="state"><div class="sl"><b class="blue status-text">未登录</b>';
			 	html += '<i class="timing" >00:00:00</i><div class="why callInfo hide"><label class="activeCall"></label><label class="passiveCall"></label></div></div></div></div>';
			 	return html;
		},
		
		//错误处理
		onError:function(){
			if(!qlSoftPhone.loginFlag) $(".loginInf .loginBtn").removeClass("dis");
			if(qlSoftPhone.statusFlag == "AS_IDLEING") {
				if($(".ready").hasClass("sm")){
					$(".status-text").text("就绪");
					qlSoftPhone.statusFlag = "AS_IDLE";
				} else {
					$(".status-text").text("未就绪");
					qlSoftPhone.statusFlag = "AS_NOT_READY";
				}
				$(".timing").text("00:00:00");
			}
		}
	};
	
	//公共对象
	var commonObj = {
		//开始计时
		startCountTime:function(){
			timeFlag = true;
			setInterval(function(){
				commonObj._countTime()//开始时间计时
			},1000);
		},
		
		//计时器
		_countTime:function(){
			if(timeFlag){
				var times = $(".timing").text().split(":");
				var HH=parseInt(times[0]),MM=parseInt(times[1]),SS=parseInt(times[2]),str = "";
				if(++SS==60){
					if(++MM==60){
						HH++;
						MM=0;
					}
					SS=0;
				}
				str+=HH<10?"0"+HH:HH;
				str+=":";
				str+=MM<10?"0"+MM:MM;
				str+=":";
				str+=SS<10?"0"+SS:SS;
				$(".timing").text(str);
			}
		},
		
		//重写startsWith方法
		startsWith:function(str,subStr){
			 if(subStr==null||subStr==""||str.length==0||subStr.length>str.length)    
			   return false;    
			  if(str.substr(0,subStr.length)==subStr)    
				 return true;    
			  else    
				 return false;    
			  return true;   
		}
	};
	
	$.fn.softphones = function(method) {
		if (qlSoftPhone[method]) {
			return qlSoftPhone[method].apply(this, Array.prototype.slice.call(arguments, 1));
		} else if (typeof method === 'object' || !method) {
			return qlSoftPhone.init.apply(this, arguments);
		} else {
			$.error('Method ' +  method + ' does not exist on softphones');
		}
	};

})(jQuery);